Terms of service
Terms of Service
Effective Date: October 9, 2026
OVERVIEW
This website is operated under the SOFTTRUE brand by 深圳市海砺森家居贸易有限公司. Throughout the site, the terms “we,” “us,” and “our” refer to SOFTTRUE and its operating entity, 深圳市海砺森家居贸易有限公司.
By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced on this website, including our Refund & Return Policy, Privacy Policy, Shipping Policy, and Contact Information.
Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, you should not use the website or purchase products from us.
Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services to you. Shopify is not the seller of SOFTTRUE products.
1. ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have the permission of a parent or legal guardian where required.
You may not use our products or website for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or any other material that could damage, interrupt, or interfere with the operation of our website.
We reserve the right to refuse service where permitted by law, including in cases of suspected fraud, abuse, unauthorized activity, or violation of these Terms.
2. PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, images, specifications, colors, sizes, packaging, and other information as accurately as possible.
However, the appearance of colors and products may vary depending on your screen, device, lighting conditions, production batches, packaging updates, and other factors.
We may modify product packaging, labeling, specifications, ingredients, formulas, or presentation from time to time, provided that such changes do not materially misrepresent the product being offered.
Please read and follow all product labels, instructions, warnings, and care directions before use.
For leather, wood, or other applicable surface-care products, materials can react differently depending on age, finish, coating, dye, condition, prior treatment, and other characteristics. We recommend testing the product on a small, inconspicuous area before full application.
Individual results may vary depending on the material, condition, and method of application.
3. PRICES AND PAYMENT
Prices displayed on our website are shown in the currency presented at checkout.
We reserve the right to change product prices at any time without prior notice. Price changes do not affect orders that have already been accepted and paid, except where required to correct an obvious error or as otherwise permitted by law.
Any applicable shipping charges, taxes, duties, or other fees will be displayed or described during checkout when available.
You agree to provide current, complete, and accurate billing, payment, and contact information for all purchases.
Payment may be processed by third-party payment providers. Your use of those payment services may also be subject to the provider’s terms and privacy policies.
4. ORDERS
Submitting an order does not necessarily mean that the order has been accepted.
We reserve the right, where permitted by law, to reject, limit, or cancel an order for reasons including:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraud or unauthorized payment
- Shipping restrictions
- Errors in the order
- Violation of these Terms
If we cancel an order after payment has been collected, we will provide an appropriate refund to the original payment method.
We may limit quantities purchased per person, household, account, payment method, or order where reasonably necessary.
5. ORDER CANCELLATIONS
Customers may request cancellation of an order before the order has been fulfilled or shipped.
If you wish to cancel an order, please contact us as soon as possible at hello@shopsofttrue.com.
Once an order has been fulfilled or shipped, it can no longer be cancelled and must instead be handled under our Refund & Return Policy.
6. SHIPPING AND DELIVERY
Shipping methods, estimated processing times, estimated delivery times, shipping charges, and other shipping information are described in our Shipping Policy and during checkout where applicable.
Delivery dates are estimates unless expressly stated otherwise.
Delays may occur because of customs processing, carriers, weather, transportation disruptions, holidays, incorrect customer information, or other circumstances outside our reasonable control.
If we become aware of a material shipping delay, we will handle the order in accordance with applicable law and our Shipping Policy.
Customers are responsible for providing a complete and accurate delivery address.
Please review our Shipping Policy for additional details.
7. RETURNS AND REFUNDS
Our current standard return window is 30 days from the date the product is delivered, subject to the eligibility requirements and exceptions described in our Refund & Return Policy.
For standard non-defective returns, customers are responsible for return shipping costs.
We currently do not charge a restocking fee.
Damaged, defective, or incorrect items are handled separately in accordance with our Refund & Return Policy.
Please do not return products without first contacting us for return authorization and instructions.
For complete details, please review our Refund & Return Policy.
8. PROMOTIONS AND DISCOUNTS
From time to time, we may offer discount codes, promotional prices, free shipping, bundles, gifts, or other promotional offers.
Unless otherwise stated:
- Promotions are available for a limited time.
- Promotions may not be combined with other offers.
- Promotions have no cash value.
- We may establish reasonable eligibility requirements.
- We may correct or cancel a promotion in the event of an obvious error, misuse, fraud, or technical issue.
Specific promotional terms displayed with an offer will control if they differ from this section.
9. ACCURACY OF INFORMATION
We try to keep the information on our website accurate and current, but occasionally information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other matters.
Where permitted by law, we reserve the right to correct errors, update information, or cancel affected orders.
Nothing in this section limits any rights you may have under applicable consumer protection law.
10. INTELLECTUAL PROPERTY
The SOFTTRUE name, logos, designs, product graphics, photographs, website content, text, packaging designs, and other brand materials are owned by or licensed to SOFTTRUE unless otherwise stated.
You may access and use this website for personal, non-commercial purposes.
You may not copy, reproduce, distribute, sell, modify, publish, commercially exploit, or create derivative works from our protected materials without our prior written permission, except where permitted by law.
11. CUSTOMER CONTENT AND FEEDBACK
If you voluntarily submit reviews, comments, photographs, suggestions, ideas, or other content to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, misleading, defamatory, infringing, abusive, malicious, or that violates another person’s rights.
We may remove or moderate content where reasonably necessary.
Any use of customer photographs, testimonials, or other identifiable content for advertising or promotional purposes will be handled in accordance with applicable law and any permissions that may be required.
12. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites, payment processors, shipping providers, social media platforms, applications, or other services.
We are not responsible for the content, availability, security, privacy practices, or terms of independent third-party services.
You should review the applicable terms and privacy policies before using third-party services.
13. PROHIBITED USES
You may not use our website:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property or other legal rights
- To submit false or misleading information
- To engage in fraud or unauthorized transactions
- To collect personal information unlawfully
- To transmit malware or harmful code
- To interfere with website security or operation
- To scrape, crawl, or access the website through unauthorized automated means
- To impersonate another person or entity
- To harass, abuse, threaten, or harm others
We may suspend or terminate access for violations of this section where permitted by law.
14. PRODUCT USE
SOFTTRUE products should be used only for their intended purpose and in accordance with the instructions and warnings supplied with the product.
Customers are responsible for determining whether a product is appropriate for the particular material or surface on which they intend to use it.
Always test surface-care products in a small, inconspicuous area before wider use.
Do not use a product in a manner inconsistent with its instructions or warnings.
Nothing in this section excludes liability that cannot legally be excluded.
15. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Any warranties, guarantees, or representations expressly provided on a product page or required by applicable law remain unaffected.
Nothing in these Terms limits any mandatory consumer warranty or statutory right that cannot legally be waived.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, SOFTTRUE will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including any mandatory consumer protection rights.
17. PRIVACY
Your submission of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how personal information may be collected, used, disclosed, and protected.
18. CONSUMER RIGHTS
These Terms are not intended to restrict any rights that cannot legally be waived under applicable consumer protection law.
If any provision of these Terms conflicts with a mandatory consumer protection requirement that applies to you, the mandatory legal requirement will prevail to the extent of the conflict.
19. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.
20. TERMINATION
We may suspend or terminate your access to the website if you materially violate these Terms, engage in fraudulent or abusive activity, or create a security risk.
Any obligations or liabilities incurred before termination will survive where applicable.
21. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our business, website, products, services, legal requirements, or operating practices.
The current version will be posted on this page with an updated effective date where appropriate.
Changes will apply prospectively unless applicable law permits otherwise.
22. CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
SOFTTRUE
Operated by: 深圳市海砺森家居贸易有限公司
Email: hello@shopsofttrue.com
Website: https://shopsofttrue.com
Our current business address and additional contact information are available on the Contact Information page of this website.