Legal notice
Legal Notice
Effective Date: September 23, 2026
1. WEBSITE OPERATOR
This website and the SOFTTRUE online store are operated by:
Legal Business Name:
深圳市海砺森家居贸易有限公司
Brand:
SOFTTRUE
Business Address:
Room 501, Building A, Chashu Industrial Zone,
Xiaweiyuan New Village, Gushu Community,
Xixiang Subdistrict, Bao'an District,
Shenzhen, Guangdong, China
Registered Address:
深圳市宝安区西乡街道固戍社区下围园新村茶树工业区A栋501（前海合作区）
Email:
hello@shopsofttrue.com
Phone:
+86 135 2653 3526
Unless otherwise expressly stated, products offered through this website are sold and provided by the business identified above.
2. INTELLECTUAL PROPERTY
The SOFTTRUE name, logos, trademarks, product names, product packaging, graphics, photographs, videos, text, website designs, and other original materials appearing on this website are owned by, licensed to, or used with permission by SOFTTRUE and the website operator, unless otherwise indicated.
No content from this website may be copied, reproduced, republished, distributed, modified, commercially exploited, or used to create derivative works without prior written permission, except where such use is permitted by applicable law.
Third-party trademarks, logos, product names, and other intellectual property appearing on this website remain the property of their respective owners.
3. WEBSITE INFORMATION
We make reasonable efforts to ensure that information presented on this website is accurate and current.
However, product information, packaging, specifications, prices, availability, promotional information, images, and other website content may be updated or corrected from time to time.
We reserve the right to correct typographical errors, inaccuracies, or omissions and to update website content where reasonably necessary.
Nothing in this Legal Notice limits any rights or remedies available to consumers under applicable law.
4. PRODUCT INFORMATION
Product descriptions and images are provided to help customers understand our products.
Actual product appearance, packaging, color, labeling, or presentation may vary slightly because of display settings, production updates, packaging revisions, lighting conditions, or other reasonable factors.
Customers should always review and follow the instructions, warnings, and usage information provided with the product.
For leather, wood, fabric, or other surface-care products, we recommend testing the product on a small, inconspicuous area before full application because materials and finishes may react differently.
5. EXTERNAL LINKS
This website may contain links to third-party websites or services for customer convenience.
Third-party websites and services operate independently from SOFTTRUE and may have their own terms, privacy practices, and policies.
We are not responsible for the content or practices of independent third-party websites, except to the extent required by applicable law.
6. STORE POLICIES
Use of this website and purchases made through the SOFTTRUE online store are also subject to our applicable store policies, including:
Terms of Service
Privacy Policy
Refund & Return Policy
Shipping Policy
Contact Information
Customers should review these policies before completing a purchase.
If any provision of our policies conflicts with a mandatory consumer protection law that applies to a customer, the applicable mandatory legal requirement will prevail to the extent of that conflict.
7. CONSUMER RIGHTS
Nothing in this Legal Notice is intended to exclude, restrict, or waive any consumer right, warranty, remedy, or protection that cannot legally be excluded or waived.
8. REPORTING LEGAL OR INTELLECTUAL PROPERTY CONCERNS
If you believe that content appearing on this website infringes your intellectual property rights or raises another legal concern, please contact us and provide sufficient information for us to review the matter.
Email:
hello@shopsofttrue.com
9. CONTACT
For legal notices, website-related inquiries, or general questions, please contact:
SOFTTRUE
Legal Business Name:
深圳市海砺森家居贸易有限公司
Email:
hello@shopsofttrue.com
Phone:
+86 135 2653 3526
Business Address:
Room 501, Building A, Chashu Industrial Zone,
Xiaweiyuan New Village, Gushu Community,
Xixiang Subdistrict, Bao'an District,
Shenzhen, Guangdong, China