Contact information

Contact Information

SOFTTRUE is operated by 深圳市海砺森家居贸易有限公司.

Brand
SOFTTRUE

Legal Business Name
深圳市海砺森家居贸易有限公司

English Reference Name
Shenzhen Hailisen Home Furnishing Trading Co., Ltd.

Website
https://shopsofttrue.com

Customer Service
Email: hello@shopsofttrue.com
Phone: +86 135 2653 3526

Business Address
Room 501, Building A, Chashu Industrial Zone,
Xiaweiyuan New Village, Gushu Community,
Xixiang Subdistrict, Bao'an District,
Shenzhen, Guangdong, China

Registered Address
深圳市宝安区西乡街道固戍社区下围园新村茶树工业区A栋501（前海合作区）

Customer Support

For questions regarding products, orders, shipping, returns, refunds, or other customer service matters, please contact us at:

Email: hello@shopsofttrue.com
Phone: +86 135 2653 3526

We will make reasonable efforts to respond to customer inquiries as soon as possible.

Returns

Please do not send returns to the business address listed above unless specifically instructed to do so.

Returns are handled through our designated return facility. Customers must contact us at hello@shopsofttrue.com before returning any product.

After a return request has been approved, we will provide the applicable return instructions and designated return address.

For additional information, please review our Refund & Return Policy and Shipping Policy.